Inside Sales Representative - Machinery Parts

Come join our growing team! We have an excellent opportunity for a full-time Inside Sales Representative in our Parts Department to assist customers with inbound calls to identify, quote and process  orders for replacement parts for their Weinig machinery.   We're looking for a dedicated employee who is mechanically inclined and has 2 or more years of customer service experience.

Primary Responsibilities:

  • Determine customer needs to offer the most appropriate product or service.
  • Due to machinery variances, the Parts Sales Representative must be able to research the machine build lists and other critical data provided by the manufacturer.
  • Participate in activities designed to improve customer satisfaction and business performance.
  • Maintain broad knowledge of products, services, pricing, promotions, procedures, and other important issues through management communications, meetings, and formal training.
  • Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.

Position Requirements:

  • Associate Degree or a minimum of 2 years related experience.
  • Mechanically inclined with the ability and willingness to learn basics of new technical subjects.
  • Ability to demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.
  • Excellent organizational skills and ability to maintain an orderly work environment.
  • Ability to be a team player in a fast-paced work environment.
  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
  • Strong computer navigation skills and PC Knowledge.

Preferred Qualifications:

  • Prior experience with SAP or JD Edwards strongly preferred.
  • Working knowledge of woodworking machinery.